Return & Refund Policy

At K-Beauty SkinMate, your satisfaction and product safety are important to us.

1. Returns and Exchanges

Due to the hygienic and personal nature of skincare and beauty products, we do not accept returns or exchanges for change of mind, personal preference, or accidental purchases, whether the products are opened or unopened.

This policy does not affect your rights under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at kbeautyskinmate@gmail.com within 7 days of delivery whenever possible.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging, if available

We will review your request and arrange an appropriate replacement or refund.

3. Return Shipping

For approved returns involving damaged, defective, or incorrect products, K-Beauty SkinMate will provide return instructions and cover reasonable return shipping costs where a physical return is required.

Please do not send products back without contacting us first.

4. Refunds

Once a refund is approved, we will process it as promptly as possible, in accordance with applicable law.

Credit or debit card refunds will generally be issued to the original payment method. Bank processing times may vary.

For Interac e-Transfer payments, we will arrange a manual refund through an appropriate payment method.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before shipping.

Once an order has shipped, our standard return restrictions apply, subject to applicable consumer protection laws.

6. Contact Us

For questions about returns, refunds, or order issues, please contact:

K-Beauty SkinMate

Email: kbeautyskinmate@gmail.com

We are happy to assist you.