Terms of Service

K-Beauty SkinMate

Overview

Welcome to K-Beauty SkinMate!

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services (collectively, the "Services").

K-Beauty SkinMate ("we," "us," or "our") operates this store using Shopify's commerce platform.

By accessing or using our Services, you agree to these Terms and our Privacy Policy, subject to applicable law. Please read them carefully before making a purchase.

Nothing in these Terms limits or excludes any consumer rights or remedies that cannot legally be waived.

1. Access and Accounts

You must be legally capable of entering into a purchase agreement in your jurisdiction or have appropriate permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please notify us if you suspect unauthorized access to your account.

2. Products and Product Information

We strive to display our skincare, cosmetics, and beauty products accurately, including descriptions, photographs, sizes, and prices.

However, product colours and appearance may vary slightly depending on screen settings, lighting, or packaging updates.

Product information is provided for general informational purposes. Individual experiences and results may vary.

Unless expressly stated otherwise, our cosmetic products are not intended to diagnose, treat, cure, or prevent medical conditions.

We may update product descriptions, discontinue products, or limit purchase quantities when reasonably necessary, subject to applicable law.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

We may accept or decline an order for legitimate reasons, including product unavailability, payment issues, suspected fraud, or material pricing errors, subject to applicable consumer protection laws.

If we cannot fulfill an order after payment has been collected, we will notify you and provide an appropriate refund in accordance with applicable law.

Please review your order and contact details before completing checkout.

Order cancellations are handled according to our Return & Refund Policy and applicable legal requirements.

4. Prices, Payments, and Taxes

Product prices are displayed in the currency indicated at checkout.

Applicable taxes, shipping charges, and other known fees will be disclosed before you complete your purchase.

Prices and promotions may change, but such changes will not retroactively increase the agreed price of an accepted order.

We use payment services supported by our store to process transactions securely.

Customers are responsible for providing accurate payment and billing information.

For international orders, additional import duties, taxes, or customs charges may apply where disclosed and permitted by law.

5. Shipping and Delivery

K-Beauty SkinMate currently offers shipping to eligible addresses in Canada and the United States.

Available shipping methods, charges, and estimated delivery information will be displayed during checkout or otherwise disclosed before purchase.

Delivery estimates are not guaranteed unless expressly stated.

Shipping may be affected by carrier disruptions, weather, customs inspections, or circumstances beyond our reasonable control.

If your order is significantly delayed, lost, or not delivered, please contact us so that we can investigate and provide an appropriate resolution.

Your rights relating to delivery, cancellation, refunds, and risk of loss remain subject to applicable consumer protection laws.

Please refer to our Shipping Policy, once published, for further information about processing times, delivery methods, and shipping charges.

6. Returns, Refunds, and Exchanges

Returns, exchanges, and refunds are governed by our separately published Return & Refund Policy and applicable consumer protection laws.

Due to the hygienic and personal nature of skincare and beauty products, we generally do not accept returns for change of mind, personal preference, or accidental purchases.

If a product arrives damaged, defective, or incorrect, please contact us as soon as possible.

Any restrictions on discretionary returns do not affect statutory rights relating to defective products, non-delivery, contract cancellation, or other legally protected circumstances.

7. Intellectual Property

Unless otherwise indicated, the website's original content, design, graphics, text, and other materials are owned by K-Beauty SkinMate or used with appropriate permission from their respective rights holders.

You may browse our website for lawful, personal, non-commercial purposes.

You may not reproduce, distribute, or commercially exploit our protected materials without authorization, except as permitted by law.

Third-party trademarks, logos, and product names remain the property of their respective owners.

8. Third-Party Tools and Services

Our store may provide access to payment services, shipping services, analytics tools, and other functionality operated by third parties.

These services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services to the extent permitted by applicable law, but nothing in this section removes our legal obligations to customers.

9. Third-Party Links

Our website may contain links to third-party websites or resources.

We do not control these external websites and cannot guarantee their accuracy, availability, or security.

We encourage customers to review the relevant terms and privacy policies before using third-party websites.

10. Relationship with Shopify

K-Beauty SkinMate is powered by Shopify, which provides the ecommerce platform used to operate our store.

Purchases made through our store are transactions between you and K-Beauty SkinMate, not between you and Shopify.

Shopify is not the seller of products purchased from K-Beauty SkinMate and is not responsible for fulfilling our sales obligations.

To the extent permitted by applicable law, you agree that Shopify and its affiliates are not liable for claims arising from your purchases from K-Beauty SkinMate. Nothing in this section limits liability that cannot legally be excluded.

11. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Our store uses Shopify and may use other service providers to process transactions, support fulfillment, prevent fraud, and operate the Services.

Information may be processed or stored outside your province or country, as described in our Privacy Policy.

Please review the Privacy Policy accessible through our website for additional details about collection, use, disclosure, and privacy choices.

12. Customer Feedback and Reviews

If you submit reviews, comments, suggestions, photographs, or other content, you confirm that you have the right to share that material.

You grant K-Beauty SkinMate a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and share